Culture Your Culture: Innovating Experiences @ Work
Organizational culture isn’t just a hot topic—it’s an untapped asset and potential liability for all businesses. And yet, for all its potential to make or break, few know how to manage cultures with proficiency. Culture Your Culture: Innovating Experiences @Work provides the much-needed “how-to” with Design of Work Experience (DOWE). Read more
Mobile Medicine: Overcoming People, Culture, & Governance
A rich resource, this book shares hard-won lessons and primary research for better understanding, management, and execution of key mobile computing initiatives in medicine (that can save patient lives by reducing delays in medical information). It provides an action planning reference guide for mobile medicine stakeholders, including…Read more
Punk XL (Experience Leadership)
It’s no longer sufficient to talk about customer experience in isolation. To succeed, we need to think about experience holistically, especially if we are to deliver the outcomes and reach the heights we aspire to.
Punk XL, where XL stands for eXperience Leadership, seeks to explore what it means and takes to deliver a great experience at different levels…Read more