A Definition There is no universally accepted definition of organizational culture. This is why we establish our research-based version up front, every time, ensuring that everyone is working from the same page. As explained in Culture Your Culture: Innovating Experiences @ Work, culture …
Culture
WHAT IT TAKES TO HAVE A CRISIS-RESILIENT COMPANY CULTURE
“Only the strong survive,” as they say. While so many factors influence the success, failure, and survival of a company, culture is significant. It should be the reason for an organization’s strength, not its vulnerability. It takes more than a list of individual characteristics. It requires a …
BEYOND “X”: WHAT CUSTOMER EXPERIENCE (CX) AND EMPLOYEE EXPERIENCE (EX) HAVE TO DO WITH EACH OTHER
Regardless of our roles, we all have customers. Those customers have experiences with each of us and, more broadly, our organizations. What does that have to do with culture and employee experience? More than you think. When Culture Your Culture: Innovating Experiences @ Work was …