“Only the strong survive,” as they say. While so many factors influence the success, failure, and survival of a company, culture is significant. It should be the reason for an organization’s strength, not its vulnerability. It takes more than a list of individual characteristics. It requires a …
HUMAN RESOURCES: IT’S EVERYONE’S JOB
Hope you enjoyed the last post about Customer Experience (CX), Everyone Has Customers (Including You!) Since then, I've been able to contribute to Bloomfire's "The CX Trends to Watch in 2020, According to the Experts." Check it out! Now on to this topic of Human Resources. …
BEYOND “X”: WHAT CUSTOMER EXPERIENCE (CX) AND EMPLOYEE EXPERIENCE (EX) HAVE TO DO WITH EACH OTHER
Regardless of our roles, we all have customers. Those customers have experiences with each of us and, more broadly, our organizations. What does that have to do with culture and employee experience? More than you think. When Culture Your Culture: Innovating Experiences @ Work was first published, …