PART 1: THE PROBLEM Some of us are living this screenplay at work: EXTERIOR. VOLATILITY. LAYOFFS. UNCERTAINTY. OVERWORK. INTERIOR. WORKPLACE – DAY Employees are in a meeting, slight smiles frozen on their faces. All with the soundtrack from the Lego Movie in their heads (V.O.) …
Employee Experience
WHAT IS ORGANIZATIONAL CULTURE?
A Definition There is no universally accepted definition of organizational culture. This is why we establish our research-based version up front, every time, ensuring that everyone is working from the same page. As explained in Culture Your Culture: Innovating Experiences @ Work, culture …
HUMAN RESOURCES: IT’S EVERYONE’S JOB
Hope you enjoyed the last post about Customer Experience (CX), Everyone Has Customers (Including You!) Since then, I've been able to contribute to Bloomfire's "The CX Trends to Watch in 2020, According to the Experts." Check it out! Now on to this topic of Human Resources. …