Hope you enjoyed the last post about Customer Experience (CX), Everyone Has Customers (Including You!) Since then, I've been able to contribute to Bloomfire's "The CX Trends to Watch in 2020, According to the Experts." Check it out! Now on to this topic of Human Resources. …
Human Resources
IT’S MORE THAN A JOB TITLE: THE ROLE OF HR IN ORGANIZATIONAL CULTURE
What does it mean when “culture” is a part of your job title or role description? Can one person (or even a whole functional area) alone be totally in charge of and wield its power? Culture is not about amenities, employee appreciation days, company picnics, or community service events. It is …
INTERVIEW ON THE WORKING GIRL BLOG
I met a kindred spirit in Laura Schroeder of the Working Girl Blog. Here's someone who gets how important culture and employee experience are to the success of people and business. For those that aren't familiar with her, the blog "focuses on HR and leadership topics from the perspective of a …